Refund Policy

Last updated 2026-09-28

1. What's covered

The guarantee applies to eligible purchases made directly on the Hello Playdate website, including:

• Gift Pack — the one-time purchase.
• Pro — monthly or yearly web subscription.
• Other one-time web purchases shown with the guarantee at checkout.

If you're not happy with your purchase, you can request a full refund within 14 days of when you bought it.

2. iPhone and iPad purchases

Apple processes purchases made inside the Hello Playdate iPhone or iPad app. Refund eligibility and payment reversal for those purchases are controlled by Apple. Request an App Store refund at reportaproblem.apple.com. You can manage or cancel an App Store subscription in your Apple Account subscription settings.

3. How to request a web refund

Use the button below to send us a refund request. Tell us the email on your account so we can find your purchase. You don't need to give a reason. We'll confirm and process it — you can expect the money back to your original payment method, typically within 5–10 business days depending on your bank or card provider.

Request a refund

4. After a refund

A refunded or revoked purchase no longer provides its paid entitlement or unused creations. Canceling a subscription stops future renewal but may leave access active through the paid period. Pages and creations you've already downloaded remain yours to keep.

5. Questions

Anything at all about billing or refunds, use the feedback button in the corner of any page. We're a small team and we'll get back to you.

See also our Terms of Service and Privacy Policy.